Turn missed calls into leads and revenue with Sona, our 24/7 AI agent. Answer questions, take down messages, and capture leads automatically. Manage your customer relationships with the #1 collaborative business phone system for teams.
Try Sona and Quo for free for seven days
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Sona greets callers, answers common questions, and captures messages — all at a fraction of the cost of traditional answering services.
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Fast-growing teams want to answer every incoming call. But adding headcount or contracting a traditional answering service is expensive. Plus, onboarding a third-party team to answer calls on your behalf can take weeks and require a lot of oversight from your team.
Sona is an AI answering service integrated in Quo’s business phone. With Sona, you can answer every single incoming call so that no customer or lead is left waiting for a callback. It’s the smart and cost-effective answering service for your business.
See how Sona can help you with lead capture and customer service.
Always be available for your customers. Sona lets you offer 24/7 customer support. Answer common questions like:
Sona can speak in English, Spanish, and French, which means your business can offer multilingual support to customers. Sona can also record detailed messages from your customers. That way, your team can follow up with more context.
Missed calls lead to missed leads. When you’re at a job site or speaking to another customer, it’s hard to answer every incoming call. But if you don’t pick up, your potential customers will just call the next business on their list. They’ll be long gone by the time your team follows up with a customer callback.
Sona is available to receive incoming calls 24/7. It provides a professional, interactive phone experience that matches your brand’s voice and tone. Unlike voicemail, which is a dead end for most businesses, Sona engages with callers so that your leads share exactly what they’re looking for.
Understand what customers are looking for before your first call with them. With Sona, you can put your initial customer intake on autopilot. It enables your team to tailor their pitches to leads and convert them into customers faster.
After going through intake and lead qualification, Sona can also help you book appointments with leads. It can automatically send a booking link to callers while they’re on the phone. They can schedule an appointment with your team when they’re already interested in working with you.
Worried about your phone expenses as your call volume grows? With an AI answering service and voice AI pricing, you won’t have to.
AI receptionists are available at a fraction of the cost of live human receptionists. Services like Sona also use per-call pricing instead of per-minute pricing, which saves even more for small teams over time.
It only takes four steps to get started with Sona:
Set up Sona in minutes. Zero technical experience required.
No need to forward incoming calls to an external service or worry about having clear oversight of the conversations that occur.
Sona can answer common questions on behalf of your team. Upload your key policies and answer your most common questions so Sona can provide callers with the right information. You can also share your website URLs — Sona can read your web pages and get up to speed in minutes.
Tailor Sona’s personality to your business. Choose from multiple voices and tones depending on your customer profile. You can also customize Sona for different customer segments in your phone menu. This is especially useful if you have customers who speak different languages. For example, ‘Press one for English’ and ‘Press two for Spanish.’
Give Sona custom instructions tailored to your caller’s needs. Share custom scripts for scenarios like qualifying a lead or recording negative feedback. Set rules for when Sona should take specific actions. For example, when a customer wants to book an appointment with your team, Sona can automatically send an SMS with a booking link.
Tailor Sona’s personality to your business. Choose from multiple voices and tones depending on your customer profile. You can also customize Sona for different customer segments in your phone menu. This is especially useful if you have customers who speak different languages. For example, ‘Press one for English’ and ‘Press two for Spanish.’
See how Sona compares to traditional answering services.
Features
Sona
Traditional answering services
Starting price per month
$25 for 40 calls, $1 per call for additional calls
~4x-7x the cost of Sona
Setup time
Instant
2-4 weeks
Brand voice and tone
Consistent
Highly variable
Monitoring
100% in Quo
Custom solution or daily email summary
Integrations
HubSpot, Salesforce, Zapier, Make, Jobber, and more
Limited integration options
Keep these selection criteria in mind while selecting an AI voice agent.
CEO, Hannon De Palma
See how Sona’s AI answering service can help you grow your business
Here’s why Quo is the #1 business phone provider for customer satisfaction on G2.
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Find out how much you’re investing in your business phone solution upfront on our pricing page.
AI answering services handle incoming calls when team members are busy or unavailable. AI answering services are trained on your internal data so they can accurately answer questions on your team’s behalf
An AI answering service handles calls in three steps:
This entire process takes seconds. Most AI answering services respond fast enough that the conversation feels like talking to a real person. There are no awkward pauses or hold times.
Small businesses can use AI answering services in a number of ways, including:
Appointment scheduling. Callers who want to book an appointment with your business can use your AI answering service to do so. Voice AI business tools like Sona can send a booking link during the call, and callers can choose a convenient appointment time to speak to your team. If a customer wants to reschedule or cancel their appointment, they can call back your AI agent and follow the same process.
The difference between AI answering services, IVR, and voicemail is how interactive they are as communication channels.
AI answering services are the most interactive business phone feature out of the bunch. Callers can speak to an AI voice agent naturally. The agent understands what they’re looking for and, if possible, fulfills their request.
IVR systems offer some interactivity, but not as much as AI answering services. Callers can say which team they want to speak with, and the IVR system correctly routes them to the right team. They’re less of a customer service tool and more of a navigation tool callers can use to reach the right department in an organization.
Voicemail offers no interaction. It functions as a collection box for messages from callers. Compared to AI answering services, it’s almost like a dead end.
Any small or growing business can benefit from an AI call answering service. This includes home services, healthcare, real estate, and legal services.
While larger enterprises might have an in-house call center to take incoming calls, SMB business owners don’t usually have big budgets to allocate to customer support. Access to a virtual receptionist or an AI phone answering system can help them address customer requests without spending too much time or money on training human agents.
If Sona can’t handle a customer request, it'll communicate the limitation to the caller and offer to take a message for a human team member to follow up.
You can create a custom Sona job that triggers when Sona is unable to answer a question. Let Sona know to default to taking a message if a caller asks a question it can’t answer. Also include the information you’d like Sona to collect from the caller, such as their first and last name and reason for calling.
The average cost of an answering service can vary widely, depending on whether you’re evaluating human services or AI services.
The average cost of a traditional human answering service is around $180–$300 per month. However, you should also keep in mind that it takes additional time and resources to onboard a traditional answering service. It can take weeks or even months. This means that the actual cost of traditional services is higher than advertised.
In contrast, AI answering services like Sona start at $25 per month for 40 calls. It’s a fraction of the cost of traditional services. Plus, you can quickly set up an AI answering service and make adjustments as you continue using it.
No, there is no free AI answering service you can trust to take calls reliably for your business.
The best AI answering services are only available on paid plans. Sona, Quo’s AI answering service, is included with every Quo plan and is free for your first 10 calls. You can try it out for yourself before signing up for a paid Sona plan.
