Justcall vs aircall: $58 vs $90 minimum monthly bill

JustCall lists at $29 per user per month and Aircall at $30, a difference of one dollar that means almost nothing. But the caveat is that neither will sell you just one seat. 

JustCall enforces a two-user minimum, so the real minimum is $58. Aircall requires three licenses, so its minimum is $90. For a solo operator or a pair, that gap is 36% rather than 3%. 

That said, once you add a third person, the gap shrinks. From there, the two products’ standard plans cost within $10 of each other at all sizes. 

When to choose JustCall vs Aircall

Choose JustCall if:

• You’re one or two people, where the two-seat minimum puts the minimum at $58 versus Aircall’s $90. 
• You need auto, power, predictive, or multi-line dialing, since JustCall offers a predictive dialer with an upgrade and the rest on its quote-only SalesPro plan, while Aircall only offers a power dialer on its plans.  

Choose Aircall if:

• You have three or more people, since all its plans have at least a three-seat minimum.
• You need local numbers in more countries, since Aircall offers numbers in 100-plus countries versus JustCall’s 70-plus.
• You want helpful AI features like call summaries without add-ons, since Aircall’s Professional plan at $50 includes AI Assist, while JustCall’s AI Review Assist is a $9 per-user add-on on Pro, making the real price $58 per user per month. 

Both have restrictive user limits, and call quality is a top-cited complaint in customer reviews for each.

JustCall vs Aircall by team size

JustCall entry price. JustCall’s base plan, Team, starts at $29 per user per month, billed annually, or $39 monthly. It has a two-user minimum, so the lowest possible JustCall bill is $58.

Aircall entry price. Aircall’s entry plan, Essentials, is $30 per user per month, billed annually, or $40 monthly. It has a three-license minimum, so the lowest possible Aircall bill is $90.

Per seat, the two plans are $1 apart. But the difference is actually $32, at a minimum. That’s because JustCall requires two seats and Aircall requires three. That makes JustCall’s cheapest bill 36% lower. Neither solution sells just one seat. 

The seat counts below show where the minimums matter. At one or two users, each sets the price. From three users up, the two plans cost about the same. 

Both advertised prices require annual billing. Paying monthly adds roughly a third.

JustCall vs Aircall base plans at a glance

Base plans only: JustCall Team against Aircall Essentials, the cheapest paid tier on each side.

What JustCall pricing includes

JustCall’s pricing includes four different plans. All have a two-user minimum except the Business plan, which requires 10 users:

• Team: $29 per user per month for access to local phone numbers, unlimited calling, 500 text segments, WhatsApp inbox, AI call transcription, and analytics
• Pro: $49 per user per month for 1,000 text messages, queue callback, power dialer, intelligent call routing, the Salesforce CTI integration, and advanced analytics
• Pro Plus: $89 per user per month paid annually, for advanced coaching features, SMS copilot, call tags, power dialer, and sentiment analysis
• Business: Custom price for a dedicated phone support line, personalized onboarding, HIPAA compliance, and unlimited SMS and calling

What Aircall pricing includes

All Aircall pricing plans have user minimums. Essentials and Professional require three users, and Custom requires 25.

Here are the features you can expect on each tier:

• Essentials: $30 per user per month for unlimited Canadian and US calls, call routing, SMS and MMS support, 50 free AI agent minutes per account per month, and IVR support
• Professional: $50 per user per month for smart routing, queue callbacks, and access to the power dialer
• Custom: Custom pricing for unlimited global calling, custom onboarding, and service-level agreements

Aircall also has an AI Voice Agents plan, starting at $100 per month. This gives you an AI receptionist that can take calls, answer FAQs, and make outbound calls. However, their cost calculator shows the minimum is $175 a month for a bundle of 500 minutes. They have a pay-as-you-go option for $0.49 a minute. For specific costs, it’s best to discuss your monthly needs with Aircall’s sales team.

As for add-ons, Aircall offers: 

• AI Messaging Agents: $0.15 to $0.35 per conversation for AI that resolves SMS and WhatsApp conversations around the clock on your existing numbers, with a handoff to your team that keeps the full context
• AI Assist Pro: $49 per user per month for real-time AI coaching that helps reps close deals during live calls
• WhatsApp in Aircall: $10 per user per month for messaging customers on WhatsApp from inside Aircall
• Analytics+: $15 per user per month for heat maps, per-rep insights, and unlimited history
• Aircall for Salesforce Voice: $30 per user per month for bringing Aircall calling, transcription, and AI insights into Salesforce Service Cloud
• Number Reputation Dashboard: $0.03 per reputation check for seeing how carriers label your numbers as healthy, at risk, or spam, plus the answer-rate lift from Branded Calling
• Branded caller ID: $0.08 per call per brand for showing your business name and logo so customers know it’s you and pick up

Hidden costs of JustCall

• Every JustCall plan has a user minimum. Team, Pro, and Pro Plus require two users, and Business requires 10. A solo operator on Team pays $58 per month for two seats, not $29 for one. Moving to Pro for a single feature costs $98 per month, not $49. 
• The AI Voice Agent is sold separately from every plan. It runs $0.99 per minute, pay-as-you-go. They do have a volume discount of $0.15 per minute. But they don’t list more specific pricing beyond that in their materials. 
• International calling and texting will cost extra. You can review the rates by contacting JustCall. Otherwise, you can purchase a local number in the country you wish to call, but that’s an added cost. 
• Inbound calls on toll-free numbers and external call forwarding are priced separately. They aren’t included in your unlimited inbound and outbound calling minutes.
• Only two phone numbers are included per account, one JustCall number and one SalesDialer number, with additional local or international numbers purchased through the platform.
• HIPAA requires the Business plan. The only plan that lets you stay HIPAA compliant is Business, their highest tier. Business has a 10-user minimum and no published pricing. You’ll have to get in touch with sales.

Hidden costs of Aircall

• A three-license minimum applies to almost every plan. A solo founder pays $90 to $150 per month, depending on tier, for two licenses nobody uses. The Custom tier raises that minimum to 25 licenses.
• The power dialer requires the Professional plan. Outbound teams on the Essentials plan have no native power, predictive, or parallel dialer.  Getting one costs $50 per user with the three-license minimum, or $150.
• Advanced analytics is a paid add-on on Essentials. Analytics+ costs $15 per license per month for advanced dashboards, unlimited history, unanswered-call statistics, and caller heatmaps. Without it, analytics data is capped.
• Beyond the basics, AI is an added cost. Features like call summaries and topic recognition require add-ons or an upgrade to Professional. 
• Every additional phone number costs $6 per month, local or toll-free.
• Account-level caps apply on Essentials. Three teams per account, and call recording storage is capped at one year.

 What do JustCall and Aircall users actually say?

Reviewers like both products for how easy they are to set up. Aircall’s complaints cluster around call quality and trouble canceling. JustCall users report dropped calls and say their bills don’t match what they were told to expect. 

Theme 1: Both are easy to start

Both products are praised for setup and CRM logging. Reviewers on each side describe reps being productive within a day and calls logging to the CRM without manual entry.

Here’s what one reviewer had to say about JustCall:

“JustCall is easy to use. It is a clean and intuitive experience that makes calling, texting, and managing conversations straightforward. The HubSpot integration works well and helps keep activities automatically logged, saving time on admin work.” — G2

When asked what they like most about Aircall, one user notes:

“Ease of use and quick implementation. The interface is intuitive, operates 100% in the cloud, and integrates very well with tools like CRM and helpdesks, which facilitates call management and improves team productivity without the need for complex infrastructure.” — G2

Theme 2: Call quality is the top complaint for both options

Call quality is the most-cited complaint for both products. Reviewers on each side describe dropped calls, audio delay, and reconnection loops.

Here’s what one reviewer says about Aircall:

“As someone who uses Aircall daily for work, my experience has been incredibly frustrating. I consistently encounter calls cutting out, garbled audio, and poor call quality across multiple devices and internet connections, including cellular data.” — G2

Here’s another reviewer: 

“One downside of Aircall is that the call quality can occasionally be inconsistent, particularly when relying on Wi-Fi connections, which can affect conversations at times.” — G2

When it comes to JustCall, the complaints are pretty similar:

“One thing that could be improved in JustCall is reliability. Sometimes calls drop, don’t connect properly, or the quality isn’t great, especially with weaker internet. There are also occasional lags or delays in notifications, which can be a bit frustrating during busy hours.” — G2

“One of the major con of JustCall is that the call quality often drops while connecting with our clients.” — G2

Theme 3: Aircall makes it difficult to leave

Aircall’s harshest reviews describe what happened after they tried to leave. Reviewers frequently point out issues with unjust charges and being charged after cancellations.

See for yourself:

“On September 25, I successfully ported out all phone numbers from Aircall. On September 26, I submitted a formal cancellation request for the subscription (3 seats account). Despite the above, Aircall still charged my card on October 2. I immediately requested a pro-rata refund, but the request was ignored / refused… Aircall’s own policy allows self-cancellation for accounts with 1–10 seats, and cancellation is supposed to take effect at the end of the current billing period. Charging after a valid cancellation and number port-out is unacceptable. ” — TrustPilot

“Customer service was … unresponsive when I tried to cancel my account. I had to involve the legal department because my account was not canceled, and I couldn’t remove my payment card. Instructions provided for cancellation are inconsistent. I first requested cancellation over 4 months ago and am unable to cancel myself through my owner account, billing me for 3 more months. ” — G2

Theme 4: JustCall users report charges they didn’t expect 

JustCall’s billing complaints are about the plan changingOne reviewer describes being moved to a higher tier after their original plan was discontinued:

“I started with the most basic subscription and clearly stated that I did not want anything more than that. A few months later, they upgraded my plan to a higher tier subscription simply because they “discontinued” my basic plan. No consent on my end. I started paying twice simply because they got greedy. Moved to another service and had 0 regrets since then.” — G2

Another user reports unlimited-calling exclusions not explained upfront:

“I made one thing abundantly clear: I wanted to know every potential cost beyond the subscription. I specifically asked: “Are calls truly unlimited? What additional charges should we expect?” The salesperson assured me that our calls would be unlimited. The only additional costs he mentioned were international calls. What he didn’t tell us was that there are numerous exceptions hidden inside their Fair Usage Policy that effectively mean our everyday business calls are not unlimited. After signing the contract and porting our number, we started getting charged credits for regular business calls.” — TrustPilot

Where JustCall and Aircall both fall short 

JustCall and Aircall share gaps that tend to impact small and growing teams the most. Here are the areas where both fall short: 

• Seat minimums. JustCall requires two users and Aircall requires three, so neither sells just one seat. A solo operator pays $58 or $90 per month for seats nobody uses, and every upgrade has a minimum.
• Texting limits. Neither provider includes unlimited texting. JustCall includes 500 text segments per user on Team and 1,000 on Pro, and Aircall includes unlimited inbound messages but only 4,000 outbound per user per month. And MMS is limited to US and Canadian numbers. Beyond those, Aircall doesn’t publish its rates — you have to contact them. A team that texts customers heavily can run out and have unpredictable monthly billing.
• HIPAA coverage. Both offer HIPAA compliance on their most expensive plans. JustCall has it on their Business plan, with a 10-user minimum, and Aircall on the Enterprise plan, with a 25-user minimum. Neither plan publishes its pricing. A small healthcare team has to talk to sales and likely buy more seats than it needs.
• Billing surprises. Reviewers on both describe charges they didn’t expect: invoices that continued after cancellation on Aircall and a plan that was changed without consent on JustCall. Teams can’t budget with confidence.
• Call quality. Reviewers on both describe dropped calls, audio delay, and reconnection loops. For a team that lives on the phone, a call that drops mid-conversation can cost a sale.

Where Quo comes out ahead

Both products require small teams to pay for things they don’t use or can’t plan around, from extra seats to capped texting. Quo starts at $15 per user per month on annual billing with no seat minimum, so one user pays for one seat. That costs about half of the JustCall Team plan at $29 or Aircall Essentials at $30.

Plus, calling and texting to the US and Canada are unlimited on every Quo plan. JustCall includes 500 text segments per user on Team, and Aircall limits you to 4,000 outbound messages per user per month. And their MMS is only available to US and Canadian numbers. With Quo, there’s no allowance to run out of.

Quo also includes AI call summaries and transcripts on its Business plan, at $23 per user per month. Aircall keeps call summaries, key topic recognition, and call scoring behind an AI Assist add-on on the Essentials plan at $30, or you can upgrade to Professional at $50 to get them included. JustCall offers only call transcription on every plan. If you’re on the first two plans, every other AI feature, like call summaries, is an add-on.

Sona, Quo’s AI agent, also answers 10 calls a month for free on every plan. After that, it bills per call, where Aircall and JustCall bill their AI voice agents by the minute. So a particularly chatty customer can run up your bill.

Try Quo for free for seven days and see for yourself.

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